|
|
|
Priority to Improve Public Services
Background on this priority
Public confidence in City Council and the Toronto Public Service is an essential part of creating a great city. People need to be assured that the services they receive are high quality and delivered at a reasonable cost. In June 2004, City Council approved a “Continuous Improvement Process” which includes a commitment to improving service delivery and reducing costs. There are currently 23 major service improvement projects being tracked by City Council Committees.
The 3-1-1 initiative is one of the most exciting service improvement projects that the City has undertaken since amalgamation. With 3-1-1 the public will be able to obtain information and access to non-emergency City government services by telephone, on the City's Web site, by e-mail, mail, fax, in person and eventually at a self-serve kiosk. When launched in 2008, the easy to remember number and the e-mail service will be available 24 hours a day/seven days a week. The services will reduce transfers to other City staff by resolving more public service inquiries and transactions at the first point of contact and will allow staff or the public to electronically track the status of service orders through the 3-1-1 web page. The overall goal of the initiative is a more engaged public with greater confidence in their local government.
Public confidence and trust in their local government partially depends on how responsive the city is to the changing needs of the public. One way we adapt to the city’s changing needs is to ensure that our workforce reflects that diversity of the public we serve. Living our motto “Diversity our Strength” means that our retention and recruitment strategies pay attention to diversity issues and that our programs and services pay attention to the diversity in neighbourhoods and communities.
|
City of Toronto wins 25 Awards at Public Sector Quality Fair